Privacy policy

Last updated · 11 June 2026

We take your privacy seriously. This document tells you how we will process and protect any data you share with us. Our data protection policy is based on the following principles:

• We recognise the need for user privacy and data protection legislation compliance
• We understand we have a duty of care to our clients
• We only collect and process data that is absolutely necessary and in the best interests of our clients and any data collected will be for the purpose of the services we provide
• We will never pass any client data to a third party unless we have your express permission and it is in your best interest
• We endeavour to ensure that all our data is correct and up to date
• We aim to comply with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR)

Emails

If you contact us by email or book a call through this site, the information you provide is used to respond to you and to deliver the services you ask for. You can contact us at any time to ask what information we hold about you or to request its removal.

Site visitor tracking

This site uses analytics software to track user interaction. This information allows us to determine the number of people using our site, so we can understand how our site is being used and improve our services. We do not have access to information which will identify you personally.

You can prevent the analytics software from tracking your interaction with the site by disabling cookies on your internet browser.

Data breaches

In line with data protection regulations, we are obliged to report any data breaches. We will adhere to the requirement to do so within 72 hours and will report to the appropriate authorities. This also applies to any data theft.

Data controller

The data controller of this website is Thinkanew Media Ltd. You can contact us by email at hello@thinkanewmedia.com.

Our hosting and email services

We use third-party providers for web hosting and business email. These providers are carefully chosen and are contractually obliged to protect your data in accordance with applicable data protection law. We do not share personal data with these providers beyond what is necessary to deliver the services we provide to you.

The demo assistant

Messages typed into the AI demo assistant on our homepage are sent to Google's Gemini API to generate a reply. They are not used to identify you and we do not store them after the reply has been generated. Google processes those messages as a data processor under its own API terms of service.

Changes to this policy

Our privacy policy may change from time to time in line with legislation or industry developments. Any such changes will be detailed on our website.